Terms of Service

Last updated: May 20, 2026

These Terms of Service (“Terms”) govern your use of the Preferred Heating & Cooling® website and any services or products we provide. By accessing our website, scheduling service, completing checkout, or purchasing any product, you agree to these Terms.

1. Services Provided

Preferred Heating & Cooling® provides HVAC installation, maintenance, repair, and related services. All services are subject to availability, scheduling, and service area limitations.

2. Appointment Scheduling

Appointments must be scheduled in advance. No walk-ins are accepted.
We may reschedule or refuse service in cases of unsafe conditions, incomplete information, or circumstances beyond our control.

3. Estimates and Pricing

Estimates provided online, by phone, or in person are based on available information at the time. Final pricing may change if additional issues are discovered during service.
Payment is due upon completion of service unless otherwise agreed in writing.

4. Customer Responsibilities

You agree to:

Provide accurate information when requesting service
Ensure safe access to the service location
Follow any safety instructions provided by our technicians

We are not responsible for delays or additional costs caused by inaccessible equipment, unsafe conditions, or withheld information.

5. Website Use

You agree not to misuse our website, including attempting to access restricted areas, interfere with functionality, or upload harmful content.
We may suspend or block access for misuse.

6. Intellectual Property

All content on this website—including text, logos, images, and trademarks—is the property of Preferred Heating & Cooling® or its licensors. You may not copy, reproduce, or distribute any content without written permission.

7. Warranty and Liability

We follow industry standards and stand behind our workmanship.
However, we are not liable for:

Damage caused by improper use, neglect, or unauthorized repairs
Pre-existing issues not visible during inspection
Losses resulting from delays, scheduling changes, or service interruptions

To the fullest extent permitted by law, Preferred Heating & Cooling® is not responsible for indirect, incidental, or consequential damages.

8. Third-Party Services

Our website may link to third-party tools or services. We are not responsible for their content, policies, or performance.

9. Additional Purchase Terms

All purchases, orders, product sales, and equipment transactions are also governed by the Preferred Heating & Cooling® Purchase Terms and Conditions. These terms include important limitations of liability, warranty disclaimers, assumption of risk, and other legally binding conditions.
By completing checkout, submitting payment, or accepting delivery of any product, you agree to be bound by both these Terms of Service and the Purchase Terms and Conditions.

10. Return and Refund Policy

All returns, refunds, cancellations, and restocking matters are governed by the Preferred Heating & Cooling® Return Policy. This includes requirements for item condition, non-returnable items, restocking fees, shipping responsibilities, and approval procedures.
By completing checkout or accepting delivery of any product, you agree to the Return Policy in addition to these Terms.

11. Checkout Terms

Additional terms may apply to online bookings, payments, deposits, or service agreements. Any terms presented during checkout or scheduling are incorporated into these Terms and are considered accepted when you complete the booking or payment process.

12. Changes to These Terms

We may update these Terms at any time. The “Last updated” date reflects the most recent revision. Continued use of our website or services means you accept the updated Terms.

13. Contact Information

If you have questions about these Terms, contact us by sending a letter or calling us. No walk-ins allowed; appointment only.

Preferred Heating & Cooling®
7736 Arendt Rd
Melvin, MI 48454
Phone: 810‑378‑5454
Email: only available to site members